Privacy Policy

What we collect

We collect the information you submit through our enquiry forms, such as your name, email address, WhatsApp number, country, business type, service interest and business description. WooCommerce may also process order and billing information when checkout is enabled.

How we use it

We use this information to assess your enquiry, provide requested services, communicate about orders, meet legal obligations, prevent misuse and improve our website.

Identity documents

Do not submit passports, identity cards, proof of address or sensitive financial information through our public forms, ordinary email or WhatsApp. When identity verification is required, we provide a designated secure route.

Sharing and processors

We may use service providers that support hosting, payments, communications, company filings, address services and identity verification. We share only the information needed for the relevant service and legal obligation.

Retention and rights

We keep enquiry and transaction records only as long as reasonably necessary for service, legal, accounting and fraud prevention purposes. You may request access, correction or deletion where applicable by contacting info@formexsolutions.com.

Controller

Formex Solutions is a sub-brand of Empirix Global Limited, company number 17001025. Contact: info@formexsolutions.com.